Qunci Villas and SiteMinder – Customer success story

A honeymoon is a pivotal instant for newlyweds to begin their new existence with each other. Which is why deciding on the great honeymoon place, like picking the greatest couple’s accommodation, is regarded vital. One of the favourite choices for recently married partners in Indonesia is Qunci Villas Lombok.

Qunci Villas is one of the pioneer boutique motels in Lombok that has been in enterprise considering that July 2003. The hotel was built by Dutch architect, Joost van Grieken, which boundaries its carbon footprint by working with normal components these as stone and wooden. In addition, his layout even further enhances the home and public locations which are decked-out with area artworks. Van Grieken was also inspired by genuine Indonesian architecture when planning the lodge. The end result is an eco-pleasant resort that is in harmony with mother nature and nearby values. As their tagline states: Qunci Villas is your key to a legitimate Lombok encounter.

Qunci Villas does not deem the natural beauty of the inn as the only factor that matters to guests, however The group also believes the visitor’s working experience is of great importance.

“Most of our attendees are young partners, honeymooners, or people who are celebrating their anniversary. Therefore, we always consider to be certain that we offer a significant stage of support to every single guest and make particular that every guest is contented with the working experience of keeping with us,“ mentioned Viki Edy Priyatna, E-Business enterprise & Reservations Supervisor.

Converting from guide do the job to procedure integration

To warranty the greatest expertise for their friends, Qunci Villas requires to spend time focusing on giving the most excellent assistance. For that rationale, it essential to ditch handbook get the job done and swap to system integration. Earlier, resort functions these types of as getting, recording, and inputting reservation knowledge into the assets administration technique had to be accomplished manually, which was time-consuming and ineffective.

Nevertheless, because getting SiteMinder from an on the web lookup and making an attempt it out for free of charge, Qunci Villas has managed to tackle recurring difficulties. Viki professed that SiteMinder aided them simplify administrative processes by automating operational tasks. This specifically aids help save the hotel’s staff members time and assets.

“We had been aided by SiteMinder for the reason that they actually brought about a ‘revolution’ for our assets. All jobs are integrated involving our web site, reserving site, and property administration procedure. This genuinely saves labour charges and time. Successful handling of scheduling channels, therefore rising income, and most importantly improving upon our buyer knowledge,” Viki spelled out.

Reservations spike after automation

On major of method integration and automation, SiteMinder offers alterations for Qunci Villas’ room administration and area price changes. Viki reported:

“SiteMinder makes it possible for us to simply implement a dynamic pricing method. Formerly we tended to use static seasonal pricing. With SiteMinder, our profits has greater by 30% from what it was ahead of.”

What is more, Viki states, by making use of SiteMinder he’s equipped to finish a terrific deal of tasks extra efficiently, lessen overbooking, reduce complications thanks to human-mistake, and make his operate extra pleasant and simpler.

Thank you for picking out SiteMinder and ideal of luck to Qunci Villas Lombok!

Jamie M. Hansen

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