Kempinski Hotels Pioneers Personalization via Two-Way Integration with Shij’s ReviewPro and Concilio Labs

Leveraging the two-way integration involving Shiji’s ReviewPro and Concilio Labs enables Kempinski to develop 360º guest profiles for hyper-personalized visitor services.

Barcelona 8th November 2022: ReviewPro, a Shiji Team manufacturer supplying the leading Guest Encounter Platform for hospitality, and Concilio Labs, a foremost company in visitor intelligence technological innovation, integrate to empower a groundbreaking 360-degree method to visitor profiles for Kempinski Motels.

“The magic of great integrations is ease of use, intra-operability, lower overheads, and minimal ache points”, suggests Riko Van Santen, Main Information and facts Officer at Kempinski Accommodations and Member of the Administration Board, “What stood out about Shiji’s ReviewPro’s open API-integration was the performance of the two the engineering and the groups enabling a simplified ‘no headache’ practical experience.”

Kempinski Resorts executed this integration to enrich guest profiles inside of their hotel CRM. The purpose is to realize visitor choice in order to strengthen operations and superior the visitor encounter, which has a beneficial impact on online name and the Worldwide Assessment Index™ (The GRI™ is a global hotel benchmark score for guest pleasure).

“These days, it is no extended enough for makes to count on typical segments to profile their company. They must attract on info from multiple resources and review it at the pace of business, heading further than the CRM. Concilio’s Guest Insight Engine, coupled with Shiji’s ReviewPro platform, delivers a holistic image of friends that will come from gathering, contextualizing, analyzing, and prescribing facts. Hoteliers that prioritize visitor knowledge and take benefit of engineering to assist them get nearer to their visitors, are in a better situation to continue to be ahead of the competition and acquire the loyalty of the increasingly empowered guest”, states Terri Miller, CEO at Concilio Labs.

Concilio’s Guest Insight Engine is made to bolster visitor associations by anticipating and responding to guest wants. Publish-stay guest comments is a crucial element as it offers hoteliers with an option to comprehend the guest’s experience, what need to be improved for all guests, but a lot more importantly, hoteliers can handle just about every guest’s concern prior to the guest’s upcoming continue to be in the chain.

Shiji’s ReviewPro delivers an improved and customizable Visitor Survey alternative enabling lodge makes to obtain certain feed-back throughout the guest journey. By means of an integration into the Concilio Labs Visitor Insight Engine, the guest profile is increased with feed-back collected from surveys. In excess of consecutive stays the profiles can be employed to offer customized guest provider regardless of whether that be in-space choices, features, pursuits encouraged, or facilities. This applies irrespective of whether it is a returning guest at the similar property or one more a single in just the portfolio.

“In a aggressive luxurious sector where client acquisition is much increased than that of customer retention, personalised visitor company is not only important, but rewarding.” claims Michael Kessler, CEO at ReviewPro, a Shiji Team model. “With our open API we aim to simplify the accessibility to guest feed-back details, so that hoteliers can much better realize their guests’ preferences, and even further make improvements to the top quality of the stay of their guests, enhance guest retention, maximize RevPAR, and improve profits.”

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About ReviewPro

ReviewPro, part of the Shiji Group, offers in excess of a 10 years of knowledge and financial commitment in innovation, continuing to be the benchmark of the hospitality sector. The cloud-based mostly Guest Knowledge System contains Resort Status, Visitor Surveys, Scenario Administration, and Guest Communication, an AI-pushed automated chatbot solution. ReviewPro owns the industry-standard on the web reputation rating, the International Overview Index™️ (GRI), a propriety algorithm centered on evaluation facts collected from +140 OTAs and review internet sites in +45 languages. With around, 60,000 institutions in +150 international locations, ReviewPro delivers the engineering, help, and education to empower hoteliers to be much better.

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About Concilio Labs

Concilio Labs is on a mission to address key difficulties in hospitality today—those of visitor personalization and resort loyalty—by producing ground breaking technological innovation remedies that thrust boundaries. Concilio’s Perception Motor, a guest intelligence platform, empowers hoteliers with actionable insights to make customized guest experiences that go much past classic and current abilities in other related applications. Other main services offerings concentrate on visitor experience, which includes tailored cellular application and integrated reserving engine alternatives for hoteliers wanting to take their guest engagement to the up coming stage. The administration staff has decades of verified expertise doing work with engineering leaders offering them the trustworthiness and a deep understanding of the hospitality industry and its escalating needs. Concilio Labs is a fast rising manufacturer with offices in the Washington, DC place, United Kingdom, and during Europe.

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About Kempinski

Created in 1897, Kempinski Hotels is Europe’s oldest luxurious hotel team. Kempinski’s wealthy heritage of impeccable personal provider and fantastic hospitality is complemented by the exclusivity and individuality of its properties. Today the Kempinski Group operates 81 motels and residences in 35 countries and currently has more than 26 prestigious assignments under progress around the globe. Each five-star hotel demonstrates the energy and achievement of the Kempinski manufacturer without having getting rid of sight of its heritage each a single imbues the excellent attendees have arrive to expect from Kempinski while embracing the cultural traditions of its location. The portfolio contains historic landmark homes, award-profitable city way of living accommodations, superb resorts and prestigious residences. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s biggest alliance of unbiased hotel manufacturers.

Jamie M. Hansen

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