Written by: Heather Polivka During the HFTP 2022 Club Forum, we discussed attraction and retention of talent — a hot topic in hospitality, in general. Our conversation covered two themes; the generational shift in the workforce, and looking at our work experiences through the lens of eight key aspects most important […]
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Travelers everywhere expect their online experiences to be as frictionless on mobile as they are on desktop. However, the online travel and hospitality industries stand out for often failing to meet that expectation. That’s pretty shocking when you consider approximately 6.6 billion of us in the world own a smartphone. […]